One third of VoIP users need support

PC Magazine has a telling survey on VoIP reliability and user issues in the US market. According to their latest "Trustworthy Tech" survey nearly one in three VoIP customers required tech support for their service. To be precise the industry average was 29 percent with their readers favorite, Cablevision's Optimum, also having the lowest support rate of 18 percent. Twenty seven percent of Vonage users surveyed said they had required tech support. AT&T, Time Warner and Comcast all had service requests running at around 33 percent.

Sep 10, 2008